How do I reset my password?

Resetting Your Password – AE Trust Online Portal

If you are unable to access your account because you forgot your password, you can reset it quickly using the steps below.

Go to the Online Portal Login Page
Visit the login page at aetrust.com.
Click on "Forgot Password?"
This link is located beneath the login fields.
Enter Your Username or Email Address
Be sure to use the email address associated with your account.
Complete the reCAPTCHA Verification
This step is required to help protect your account.
Check Your Email
If the correct email address is entered, you will receive an email with your username and a password reset link.

Click on the Password Reset Link
This link is included in the email you received.
Enter a New Password
Choose a secure password and confirm your selection.
Finalize the Password Reset
You will receive a final confirmation email. Click the link in this email to complete the reset process.
Log In with Your New Password
Once the reset is complete, return to aetrust.com and log in using your updated credentials.

If you experience issues resetting your password, try the following:

Ensure You’re Using the Correct Email Address
If you have multiple email addresses, make sure you’re using the one linked to your SDIRA account.
Clear Your Browser’s Cache and Cookies
Then try logging in again.
Try a Different Network
If you cannot log in from your current network, try switching to another (e.g., a mobile data connection). If this resolves the issue, your IT administrator may need to adjust your network settings.

If you're still having trouble resetting your password, our Support Team is happy to assist you: